Privacy Policy

Toptime Privacy Policy for Toptime Independent Business Distributors and Franchise

This privacy policy is an electronic record in the form of electronic contract formed under the Information Technology Act 2000 and the rules made there under and the amended provisions pertaining to electronic documents / records in various statutes as amended by the Information Technology Act, 2000.

This privacy policy is a legally binding document between you and M/s Toptime Consumer Private Limited. The terms of this privacy policy will be effective upon your acceptance of the same (directly or indirectly in electronic form) and will govern the relationship between you and M/s Toptime Consumer Private Limited (Hereinafter referred to as “Toptime”) for your use of website:

This document is published and shall be construed in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011 under Information Technology Act, 2000 that require publishing of the privacy policy for collection, use storage and transfer of sensitive personal data or information.

Please read this privacy policy carefully. By using the website, you indicate that you understand, agree and consent to this privacy policy. If you do not agree with the terms of this privacy policy, please do not use this website. You hereby provide your unconditional consent or agreements to the Toptime as provided under section 43A and section 72A of Information Technology Act, 2000.

This Privacy Policy describes how Toptime Network Pvt. Ltd. (hereinafter "Toptime") uses personal data collected or received from Toptime Independent Business Distributors ("IBDs") and Franchisees. It describes how we may collect or receive your personal data, the types of personal data we may collect, how we use, share, and protect these data, how long we retain these data, your rights, and how you can contact us about our privacy practices.

How We May Collect or Receive Personal Data from You

Registration: Toptime collects your personal data through the registration form that you complete and send to us in paper form or electronically through the Toptime website (the "Website") in order to become an IBD or Franchise.

Logged in as IBD or Franchise: If you are logged in on the Website as an IBD or Franchise we may collect your personal data from you, for example, when you order products or services.

Contacting Us: You may also choose to submit your personal data and other information to us through various communication channels provided on the "Contact Us" webpage of the Website, for example, Toptime e-mail addresses, telephone numbers or online forms.

Cookies: If you are logged in on the Website, we may also use cookies or similar technologies that collect certain Website usage information when you access, view, and use the Website. A cookie is a data file placed on a computer or mobile device when it is used to visit websites. Once you agree, the file is added and the cookie helps analyse web traffic or lets us know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

You may disable cookies in your browser's settings (e.g., under the "Preferences" or "Internet Options" features of your browser). Note, however, that some features of the Website may not function properly if you disable the use of cookies. For detailed information on how to manage or delete cookies, visit

The Types of Personal Data We May Collect

We may collect the following personal data from you:

  • Contact information (e.g., name, postal or e-mail address, fax number and phone number);
  • Gender, age, nationality, date, and place of birth & photograph;
  • Marital Status
  • IBD or Franchise registration number, username, and nominee(s);
  • Passport details (including number, issue date, issue location and expiration date) and National ID number to the extent permitted or required by applicable law;
  • IBD or Franchise performance information (e.g., class, status, group, and personal qualifications under the Toptime Sales and Marketing Plan and financial/bonus history/Franchise commission/Franchise sales data);
  • Product preferences, purchasing habits, purchasing history and spending behaviour;
  • Communication preferences; and
  • Your website usage, IP-address, browser type and operating system.

The Types of Sensitive Personal Data We May Collect

We may collect the following Sensitive personal data from you:

  • Passwords for accessing our Site
  • Payment information (e.g., such as bank account or credit card numbers);
  • KYC details (PAN, AADHAR or any valid photo address proof, bank account details)
  • We may collect other personal data in exceptional circumstances only. If we do need to process such personal data about you, we will make sure that there is a valid legal basis for doing so (e.g. your explicit consent).
  • For franchisee we CIN or Company registration document, shop establishment or similar document as applicable, GST number as applicable & FSSAI registration number

How We Use the Personal and Sensitive Data We Collect

We may use the information we obtain about you to:

  • To manage your registration as an IBD or Franchise.
  • Create and manage your online account and respond to your inquiries;
  • Process your orders of products or services;
  • Communicate with you (e.g., about products or services that we offer, or intend to offer);
  • Operate, evaluate, and improve our business, including by:
    1. 1. Evaluating your satisfaction with our current communications, materials, products and/or services;
    2. 2. Developing new products and services and determining the effectiveness of our advertising; and
    3. 3. Tracking and analyzing your use of products, materials and/or services;
  • Track, document and analyze your Tree of sponsorship;
  • Assessing your performance under your Toptime IBD Registration Agreement or Franchise agreement with us;
  • In case of an IBD, provide business performance information to you (e.g., information on your line of sponsorship, purchase volumes, earned bonuses, levels of awards, you are referring IBD or, and your upline IBD under the Toptime Sales and Marketing Plan);
  • In case of an IBD, provide your name, address, telephone number or e-mail address to IBDs in both your upline and your downline.;
  • In case of a Franchisee, provide information to you related to your purchases and sales.
  • In case of Franchise, your name, address, telephone number or e-mail address to your Servicing Distributor and other IBDs and their upline.
  • Facilitate your use of the Website/mobile application(s) through the use of cookies (e.g., to offer the shopping basket facility wallet facility, to remember log in details and language preferences, etc.);
  • Improve the Website/mobile application, including by tracking and monitoring your use of the Website/mobile application through the use of cookies, and to diagnose problems with the software or hardware we use;
  • Perform accounting, auditing, billing and collection activities;
  • Enforce contractual terms and conditions;
  • Protect against and prevent fraud, unauthorized transactions, claims and other liabilities; and
  • Comply with applicable legal requirements, industry standards and our policies.

If you choose not to provide your personal data or withdraw consent in writing subsequently, we may not be able to provide the above services and reserve the right to terminate the IBDs contract or Franchise agreement with you.

How We May Share Personal and Sensitive Data

Toptime does not sell, rent, or trade or publish your personal and sensitive data except as required by law. Toptime may share your personal and sensitive data only with:

  • Entities within the Toptime group to whom it is reasonably necessary or desirable for Toptime to disclose personal and Sensitive data;
  • Government authorities or other third parties, if required by law or reasonably necessary to protect the rights, property and safety of others or ourselves.

How We May Share Personal Data

  • For IBDs
    With IBDs in your upline or downline organization, to support your business and/or allow communication regarding product advice, ordering advice and product information for the products that you order from Toptime; and
  • For Franchise
    With your Servicing Independent Business Distributors.

International Data Transfers

In case if we transfer your personal data to Toptime entities in other countries during expansion of Toptime business, we will protect that data as described in this Privacy Policy and in accordance with applicable law.

How We Protect Personal Data

We maintain appropriate technical and organizational security safeguards designed to protect the personal data you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.

How Long We Retain Personal Data

We store personal data for as long as necessary to fulfil the purposes for which we collect the data (see above under "How We Use the Personal Data We Collect"), except if required otherwise by law.

Updates to this Privacy Policy

Toptime may update this Privacy Policy from time to time. Any updates or changes to the terms of this Privacy Policy will be posted here on our website and the date of the newest version posted. Please check back frequently, especially before you submit any Personal and/or Sensitive Information, to see if this Privacy Policy has changed. We will notify you of any significant changes to this Privacy Policy on the relevant Toptime websites, in official Toptime publications, or through other appropriate communication channels. All changes shall be effective from the date of publication, unless otherwise provided in the notification.

Acceptance to this Privacy Policy

By signing the IBD Contract or the Franchise Agreement, you acknowledge acceptance of this Privacy Policy in effect at the time of use.

Your Rights

Your rights under applicable law may include access to the personal data we process about you and the right to have such personal data corrected.

How to Contact Us

If you have any comments or inquiries about this Privacy Policy, if you would like to update information we have about you, or to exercise your rights, you may contact our Grievance Officer, at [email protected] .